Privacy Policy

This Privacy Policy describes how orqimel collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services. Last updated: July 21, 2026.

1. Scope and Controller

orqimel is responsible for the personal information described in this policy. This policy applies to our online store and related customer communications. It does not govern third-party websites or services that have their own privacy notices.

2. Information We Collect

·     Contact and account information, such as name, email address, phone number, password, and saved preferences.

·     Order and transaction information, such as billing and shipping address, purchased items, order history, returns, and customer-support records.

·     Payment-related information. Payment providers process full card or account details; we may receive limited details such as payment status, payment method type, and last four digits.

·     Device and usage information, such as IP address, browser, device identifiers, pages viewed, links clicked, referring source, approximate location, and interaction timestamps.

·     Marketing preferences and responses, including whether you opened or interacted with a promotional message.

·     Content you choose to provide, such as reviews, survey responses, photos, messages, and social-media interactions.

3. Sources of Information

We collect information directly from you, automatically through cookies and similar technologies, from service providers that support the store, and from advertising, analytics, social-media, fraud-prevention, shipping, or payment partners, as permitted by law.

4. How We Use Information

·     Provide the website, create accounts, process payments, fulfill orders, provide tracking, handle returns, and deliver support.

·     Communicate about orders, policy changes, security, and customer requests.

·     Personalize the shopping experience and remember preferences.

·     Send marketing where permitted and measure campaign performance.

·     Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.

·     Analyze performance, troubleshoot, improve products and services, and develop business insights.

·     Comply with law, tax, accounting, recordkeeping, and valid legal requests, and establish or defend legal claims.

5. Legal Bases Where Required

Where applicable law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, our legitimate interests (such as operating, securing, and improving the store), and consent. You may withdraw consent at any time, but withdrawal does not affect prior lawful processing.

6. Cookies and Similar Technologies

We and our providers may use cookies, pixels, software development kits, local storage, and similar technologies for essential functions, preferences, analytics, fraud prevention, and advertising. Where required, we request consent for non-essential technologies. Browser settings can block or delete cookies, but some site functions may not work properly.

7. How We Disclose Information

·     Vendors and processors that provide hosting, e-commerce, payment, fraud prevention, analytics, customer support, email, advertising, fulfillment, shipping, and professional services.

·     Business and advertising partners, when permitted, to measure campaigns or show more relevant advertising.

·     Authorities, courts, regulators, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate wrongdoing, or enforce agreements.

·     A buyer, investor, lender, adviser, or successor in connection with a merger, financing, reorganization, sale, insolvency, or similar business transaction, subject to appropriate safeguards.

·     Other parties at your direction or with your consent.

8. Targeted Advertising; Sale or Sharing

Some privacy laws define certain advertising-related disclosures broadly as a 'sale,' 'sharing,' or use for targeted advertising, even when no money is exchanged. Depending on the technologies used on our site and your location, you may have the right to opt out. Use any cookie-preference or 'Your Privacy Choices' control available on the site, or email us. We do not knowingly sell or share personal information of consumers under 16 for targeted advertising.

9. Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; and to opt out of certain targeted advertising, sale, sharing, or profiling. You may also have a right to appeal our decision or complain to a privacy regulator.

To make a request, email hussain@orqimel.shop and state the right you wish to exercise. We may verify your identity and authority before responding. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct identity verification. We will not unlawfully discriminate against you for exercising privacy rights.

10. Marketing Choices

You can unsubscribe from promotional email using the link in the message or by contacting us. We may still send non-promotional messages about transactions, security, service changes, or your requests. If we offer SMS marketing, the sign-up interface and separate terms will describe consent and opt-out methods.

11. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described, including order fulfillment, warranties, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention varies by record type and legal requirement. We may retain de-identified information where it cannot reasonably identify you.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission is completely secure. You are responsible for protecting account credentials and notifying us if you suspect unauthorized use.

13. International Transfers

We and our providers may process information in countries other than your own, including the United Kingdom and the United States. Where required, we use recognized transfer mechanisms and safeguards. Privacy protections may differ between countries.

14. Children

Our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can take appropriate action. Higher age thresholds may apply in some locations.

15. Third-Party Links

The site may link to third-party websites, apps, or social platforms. We are not responsible for their privacy, security, content, or practices. Review their notices before providing information.

16. Do Not Track and Preference Signals

Because there is not a universally accepted response to browser Do Not Track signals, our site may not respond to them. Where required and technically supported, we process legally recognized opt-out preference signals, such as Global Privacy Control, as an opt-out for the browser or device sending the signal.

17. Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. We will post the revised policy with a new update date and provide additional notice when required.

Contact Us

Email: hussain@orqimel.shop

Mailing address: 103 HOLLINGWOOD LANE, BRADFORD, ENGLAND, BD7 4AY