Return & Refund Policy
We want you to feel confident shopping with orqimel. This policy explains return eligibility, exchanges, and refunds. Last updated: July 21, 2026.
30-Day Return Window
You may request a return within 30 days after the order is delivered. A return request is not complete until our support team provides return instructions. Merchandise sent without authorization or to the business mailing address may be delayed, rejected, or returned to the sender.
Eligibility
To qualify for return, an item must be in the same condition in which it was received: unworn, unwashed, unused, free of odors, cosmetics, pet hair, or other marks, with original tags attached and original packaging included. Proof of purchase is required.
Items That Cannot Be Returned
· Underwear, lingerie, adhesive products, and pierced jewelry, for hygiene reasons, unless defective.
· Swimwear or bodysuits if the hygiene seal has been removed or damaged.
· Beauty, cosmetic, or personal-care products that have been opened or used.
· Gift cards, personalized or made-to-order items, and items clearly marked final sale.
· Items damaged through wear, washing, alteration, misuse, or failure to follow care instructions.
These exclusions do not limit rights that cannot legally be excluded, including rights relating to faulty or misdescribed goods.
How to Request a Return
1. Email hussain@orqimel.shop within 30 days of delivery. Include your order number, the item(s) you want to return, and the reason.
2. Wait for approval and the correct return address and packing instructions. Do not send merchandise to the public business mailing address unless specifically instructed.
3. Pack the item securely, include any requested return information, and use a trackable shipping service. Keep your receipt and tracking number.
4. After the return arrives, allow up to 5 business days for inspection. We will email you with the approval or rejection decision.
Return Shipping Costs
For a return based on preference, fit, size selection, or change of mind, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by law or the return results from our error.
If an item arrives damaged, defective, or materially different from what was ordered, contact us promptly with clear photographs of the item, packaging, and shipping label. If we verify the issue, we will provide an appropriate remedy and cover reasonable return costs when a return is required.
Refunds
Approved refunds are issued to the original payment method. After we process the refund, it usually appears within 5-10 business days, but timing depends on the bank or payment provider. We cannot send a refund to a different card or account.
We may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law. We will explain any deduction.
Exchanges
Because inventory can change quickly, we do not guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order. If we offer a direct exchange in a particular case, replacement availability is not guaranteed until processed.
Order Cancellations
Email hussain@orqimel.shop immediately if you want to cancel. We will try to help, but cancellation is not guaranteed once processing or dispatch begins. If cancellation is no longer possible, you may request an eligible return after delivery.
Chargebacks
Please contact us first so we can investigate and attempt to resolve the issue. This does not waive your right to contact your card issuer or exercise any other legal remedy.
Contact Us
Email: hussain@orqimel.shop
Mailing address: 103 HOLLINGWOOD LANE, BRADFORD, ENGLAND, BD7 4AY